A consumer complaint is a formal grievance that you file against a seller or service provider for offering you a defective/unsuitable product or service and fails to correct the same even after bringing it to their attention.
In case you fail to get any/satisfactory response or action, you are entitled to file a consumer complaint.
Grievances of the following nature come under the umbrella term of consumer complaint as per the Consumer Protection Act 2019 (COPRA)-
The Consumer Protection Act, 2019 protects your right as a consumer against fraudulent committed by both local and e-commerce sellers. It offers the following rights to you-
These rights are overviewed and protected by councils in the Centre, State, and District levels.
Any of the following individual or organization can file consumer compliant and seek redressal
Please note that a reseller is not entitled to avail the rights of consumers as per COPRA.
With Go India Legal, filing consumer complaint is quite easy and hassle-free with the following steps,
* The law firm will charge a separate fee for their service. If the judgment comes in your favor, the court will make the seller compensate you for all these costs incurred by you along with the compensation amount.
* The turnaround time is usually 2 working days (from payment to notice dispatch), when you provide all the necessary information at once.
You must have Invoices/ cash memo/receipts, delivery challans, communication via emails and SMS, etc to file a consumer complaint.
* Your consumer complaint must be filed within 2 years from the date of purchase.
The following features make us the #1 partner for consumer complaint filing-