Consumer Complaint
Consumer Complaint
Have you been cheated by a company for a Product/Service you purchased? File an online complaint now!
Why GIL for your Consumer Complaint ?
Time saving
Complaint can be filed online through a mobile/computer from anywhere
You will receive assistance from our expert advocates
Your legal notice will be directly sent to the office of the Respondent Individual/Company
Our expert advocates will also follow-up on the notice with the Respondent Individual/Company
Why GIL for your Consumer Complaint ?
Time saving
Complaint can be filed online through a mobile/computer from anywhere
You will receive assistance from our expert advocates
Your legal notice will be directly sent to the office of the Respondent Individual/Company
Our expert advocates will also follow-up on the notice with the Respondent Individual/Company
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How We Charge?
For Purchases between Re. 1 to Rs. 10,000
Rs499
For Purchases between Rs. 10,001 to Rs. 25,000
Rs799
For Purchases between Rs. 25,001 to Rs. 5,00,000
Rs1199
For Purchases above Rs. 5,00,000
Rs1999
*GST applicable
Know Before you file a ComplaintConsumer Complaint for the following Categories of Businesses:
Food/Travel
Food/Travel
Manufacturing
Manufacturing
Traditional Business
Traditional Business
Services
Services
Pharmaceutical
Pharmaceutical
Miscellaneous
Miscellaneous
FAQs on Consumer Complaint
How does this service work?
This service works in the following manner:
  • You need to fill-in the form on our Website in order to raise your request.
  • Your request is reviewed by our team of specialists.
  • An expert advocate will reach out to you to get further details for your complaint.
  • Thereafter, the expert advocate will share a draft version of the compliant. Once approved, we will send it to the Respondent either via Email or Registered Post.
  • We will follow-up with the Respondent for the next 15 days in order to resolve the dispute for you.
  • After 15 days, in case the dispute does not get resolved, depending upon your requirement, we can refer you to our partner law firms for taking the matter to court.
What is this new Consumer Protection Act, 2019 that has come out?
This new Consumer Protection Act, 2019 has been taken out with the intention of replacing the more than three-decade old Consumer Protection Act of 1986. The main object of taking out this new Act is to include online purchase of goods and services whether through e-commerce websites or other online sellers under its ambit. E-sellers were not a part of the old Consumer Protection Act since such means did not exist back in 1986. The new Act of 2019 has resolved that. On July 20, 2020, multiple provisions of the new Act of 2019 have taken effect.
What are the new things introduced with the 2019 Act?
The new Act has brought about multiple new changes beneficial for the consumer. Some of these include:
  • Creation of a centralized online filing system for lodging complaints.
  • E-Commerce Platforms now have the same Product liability as Manufacturers and Sellers.
  • Heavy penalties of upto Rs. 10 Lakhs for misleading advertisements by Manufacturers/Sellers/E-Commerce Companies. Penalties of upto Rs. 50 Lakh for subsequent offences.
  • Apart from litigation, mediation can now be taken up as a means of dispute resolution.
Do you provide service Pan India?
Yes. Our services are available 24X7 on a Pan India basis except for the States/UTs of Jammu & Kashmir, Ladakh, Lakshadweep and Andaman & Nicobar Islands.
Will you help me in drafting a complaint/notice for my problem?
Yes. Based on your request our legal expert will also draft a tailor-made legal notice/complaint.
In case I wish to move my matter before a court/forum after hearing the consultation to file a lawsuit, will you help me?
Yes. Based on your requirement we can refer you to our partner law firms who will assist you further with your legal issue subject to a one-on-one discussion on fees between you and our partner law firm.