How to file a consumer complaint against IRCTC

HOW TO FILE A CONSUMER COMPLAINT AGAINST IRCTC

 

Railways are the most economical and convenient mode of transportation in India. Most people in India prefer Railways for long journeys. Since its inception, it has been a reliable means of transport that protects people from adverse weather conditions and other environmental factors while traveling. Railways are also a comprehensive and cheaper means of transportation that can accommodate a large volume of passengers.

In India, the Indian Railway Catering and Tourism Corporation (IRCTC) is a branch of the Indian Railways which manages the catering, tourism, and online reservation and cancellation of tickets. It has made it easier for people to make reservations from the comfort of their own homes through their phones. It has helped them to avoid standing in long queues at the ticket counter.

However, the online booking process has led to the increase of several instances of consumer dissatisfaction. The consumer should be aware of how to claim justice for the mishandling of the services offered by IRCTC and file a complaint against IRCTC for a refund on ticket cancellation.

 

VARIOUS GROUNDS ON WHICH CONSUMER FILES A COMPLAINT AGAINST IRCTC

 

Many times, consumers face problems due to the misleading and mishandling of services offered by IRCTC. These include:

  • Failing to allot seats to the consumer even after the ticket is confirmed.
  • Unhygienic and filthy Railway premises and trains.
  • Dirty train compartments, seating, and washrooms.
  • Unhealthy and poor-quality food.
  • Non-functional electrical equipment.
  • Inappropriate or rude behavior of the train staff. 

 

HOW TO FILE A CONSUMER COMPLAINT AGAINST IRCTC

 

The IRCTC website enables people to lodge an online complaint on their portal and notify all the issues they face. But the process of filing a Consumer Complaint against IRCTC by this method is not as easy as it seems. The process is time-consuming and full of hassle. 

But, digitization has made it easier to file a complaint in case of any problem. It is recommended to use online mode for lodging a consumer complaint. It is the most convenient method as this way one can file a complaint from anywhere through their phone. It also ensures faster remedy. The consumer can file a complaint against IRCTC on the online consumer protection platforms.

The Consumer Protection Act 2019 provides a flexible online platform to file complaints with the District Consumer Forum. The electronic mode of registration of complaints provides procedural ease, reduced inconvenience, and no harassment to the consumer. It aims at giving compensation and relief for unfair commercial and trading practices. 

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At Go India Legal, we have a well-trained legal team that serves to achieve the same. Our team of advocates analyzes the events of the case to develop innovative and prompt resolutions. All the legal strategies, research, and approach are studied thoroughly to satisfy and safeguard the client's interests. Our legal team has been consistently recognized for the ability to ensure the best outcomes of the case.