HOW TO FILE A CONSUMER COMPLAINT AGAINST FLIPKART
Online shopping websites sell multiple products with discount offers, and this is quite prevalent nowadays. People prefer buying from these websites to avail discounts and conveniently shop from home through their phone, especially during a pandemic.
This article will discuss why Flipkart is getting so many consumer complaints about selling inferior quality products, broken/defective goods, and how to resolve them. Shopping websites such as Flipkart follow various strategies to maximize their profit and promotion of their products. Consumers are attracted to the various discounts offered on products and buy them.
However, at the same time, there are various unfair trade practices done to mislead the buyer. Consumers quickly get trapped in this kind of deception and buy low-standard products from the websites without any proper return policy.
Consumers need to be vigilant and cautious while shopping online and not fall prey to such fraudulent practices. It is also vital to be well-informed regarding the measures to be taken if you fall for such malicious practices.
ISSUES FACED BY CONSUMERS WHILE ORDERING A PRODUCT FROM FLIPKART
Flipkart customers have faced several bad experiences. Some of the more common issues include:
- Rude or inappropriate behaviour by customer support.
- Sale of Defective or malfunctioning products.
- Sale of Inferior quality products.
- Product received by the Customer is hazardous to health or life.
- Delays in delivery or cancellation of the order without any notification.
- Sale of unreasonably priced products.
HOW CAN A CONSUMER GET A REFUND FROM THE E-COMMERCE WEBSITE?
The consumer protection act 2019 has laid down the fundamental rights of the consumers. These include:
- The Seller informing the consumer about the quality, quantity, potency, and standard of the goods or products.
- A Consumer has the right to be protected against goods or services hazardous to health and life.
The Consumer Protection Act 2019 was enacted by the Indian Government to provide safety measures to the consumers for their protection. The act protects the consumer's rights and interests who have been betrayed and cheated by the business firms' unfair trade and unethical practices.
The intricate legal proceedings of a courthouse usually take a long time and get delayed often. It is also mandatory for the consumers to be present in court during all hearings and every follow-up.
However, the Consumer Protection Act 2019 has also paved the way for a more simplified process of adjudication. Now the consumer can conveniently file a complaint against the e-commerce websites online from anywhere for the fraudulent services they have received.
Our clients have the utmost importance at Go India Legal while our expert team handles individual consumer complaints cases. We have a specialized advocate panel that deals with all the stages of the consumer complaint through our online platform. Our lawyers have the capacity and ability to understand the whole case in its deepest essence and form. All the consumer needs to do to file the online consumer complaint is to visit our website and fill the online form to file the consumer complaint. Everything else is taken care of by our team.